voip-platform
Calls, recordings, transcriptions and dynamic billing in a single VoIP product wired into the company's CRM.
Private project
Source code is private — happy to walk a recruiter or hiring panel through it on a call.
What I did
Backend lead — designed the architecture, built billing rules, real-time provisioning of extensions and DIDs, audio optimization, multitenancy and team management.
Key features
- Internal and national calls with recording and transcription
- Dynamic billing rules per team and tenant
- Real-time provisioning of extensions and DIDs
- Multitenancy, role-based features and usage analytics
- Audio optimization to reduce bandwidth without losing quality
A new vertical for a Brazilian CRM company: a VoIP product that doesn't feel bolted on. Calls, recordings, transcriptions and dynamic billing live next to the customer record, so a sales rep can pick up where the last conversation ended.